I have often declined to comment on highly sensitive political and economic issues—not because I lack opinions, but because I increasingly struggle to get to the facts. That problem is no longer
Before becoming CEO of Pitney Bowes, I had spent years studying land-use planning and serving on boards and task forces that taught me how profoundly the design and location of facilities shape culture
I started my Pitney Bowes career as a staff attorney. I was hired in 1979 to provide more depth for the Legal Department in how it guided our mailing business to minimize antitrust
Formative Experiences From the time I was a child, I’ve been captivated by anomalies—those stray data points that don’t fit the pattern, but reveal hidden truths. While most people gravitate
<\ Great fortunes are often built one penny at a time. I learned that truth long before I ever ran a Fortune 500 company. As a teenager, I washed dishes at a bakery
From 1990 to my retirement in 2008, I had the privilege of shaping a culture of health at Pitney Bowes that became a model for others. The results were measurable: healthcare costs 23%