Counting Pennies: How Small Increments Built Big Profits
<\ Great fortunes are often built one penny at a time. I learned that truth long before I ever ran a Fortune 500 company. As a teenager, I washed dishes at a bakery
Recent posts
Cultures of Health at Work: The CEO Sets the Tone
From 1990 to my retirement in 2008, I had the privilege of shaping a culture of health at Pitney Bowes that became a model for others. The results were measurable: healthcare costs 23%
It All Started with Parking: How One Project Opened My Eyes to the World
I’ve promised to integrate insights from multiple disciplines—seeing what siloed experts often miss. My first lesson in this came not from a law book, but from a project to increase parking
Wax On, Wax Off
One of my all-time favorite films was the 1984 version of The Karate Kid. In it, Daniel LaRusso, played by Ralph Macchio, is being bullied as a teenager who has just moved into
My Observations About Artificial Intelligence
On Monday, June 17, 2024, I spoke at the AI/COMM Conference co-hosted by Jeff Pulver and Joe Mazzeo. The conference was focused on the implications of artificial intelligence for the communications and
Can't We Do Marketing Better?
When I was Pitney Bowes' CEO and also the Co-Chair of the Mailing Industry Task Force, I often heard the phrase "junk mail" applied to direct marketing mail. Today, we