The Disappearance of Business Etiquette and Common Courtesy

A few months before my retirement from Pitney Bowes, I talked with one of my older outside Board members who had retired a few years before.  He warned me that I would find a number of contacts that would...

The Sharing Economy

    I was quite irritated by a very critical, negative article in the Sunday, August 9, 2015, issue of The New York Times by Natasha Singer relative to what she said about the “sharing economy.”  Her critique...

Why we should all care about the Uber and Lyft businesses

In the Wednesday, July 8, 2015, issue of USA Today, there was a lengthy article about the ferocious opposition arrayed by taxi companies and drivers against Uber all over the world.  ...

Allowing Federal Health Exchange subsidies does not make healthcare available or more affordable

The U.S. Supreme Court decision in King v. Burwell, upholding federal health exchange insurance subsidies, does not address the Affordable Care Act’s fundamental issue: absent unsustainable subsidies, health...

What do overzealous roof repairmen, car repairmen and doctors have in common?

As Dossia, my company, increasingly offers valuable navigation tools for plan members to help them get the best value and quality from the healthcare system, I often reflect on the similarities among...

Persuade, don’t demonize, opponents

One of my favorite films is Twelve Angry Men, a 1957 drama which starred Henry Fonda, but which also featured so many other great actors like Jack Klugman, E.G. Marshall, Martin Balsam, and Lee J. Cobb. The...

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