Mike Critelli

Mike Critelli,
Retired Executive
Chairman,
Pitney Bowes

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Archive for the ‘Life Lessons’ Category

THE MYTH OF THE BORN LEADER

Tuesday, October 6th, 2009

A lot has been written about Ken Lewis, the Bank of America CEO, since he announced his decision to retire the week of September 28. Many of the commentaries on him were highly critical, including one included in the Sunday, October 3, New York Times business section by Joe Nocera entitled “Incompetent? No, Just Not a Leader.” Nocera contrasted Lewis, whom I succeeded as Chairman of the National Urban League Board of Trustees in 2002, and who was an exceptionally capable chairman, with his precedessor at the Bank of America, Hugh McColl, whom he described as “born to be a leader.”  I disagree fundamentally with the “born leader” theory.

Every leader does some things very well, and other things less well.  Whether he or she succeeds depends on two factors:

  • How well do the capabilities required for a leadership position match the leader’s capabilities?
  • How well did the leader either adapt or complement his or her capabilities in areas in which he or she was deficient?

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COPING WITH UNEMPLOYMENT

Monday, September 21st, 2009

In the September 7, 2009, issue of the New York Times, reporter Michael Lud wrote an article entitled “Out of Work and Too Down to Search On,” which essentially made the point that the economic environment is so bad that many people stop looking for work.

Unemployment is psychologically devastating.  I know: I was unemployed for several months in early 1979, when I left my law firm and was trying to secure another legal position.  I was asked to look for another job because I was told I would not be made a partner.  My stay on the unemployment rolls was brief, but terrifying.  As a result, I empathize with anyone who has lost his or her job.

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THE BENEFITS OF BEING INVISIBLE

Sunday, September 6th, 2009

 

Every so often, I go back and reread a book I liked a lot.  Recently, I re-read a book by Bill Russell, my favorite all-time athlete, entitled Russell Rules.  To me, Bill Russell is the greatest team sport athlete of all time, simply because his teams won the most championships. As a college player at the University of San Francisco, he was the star of two successive NCAA championship teams.  He was a star on the 1956 Gold Medal Olympic team.  As a Boston Celtic, he played for 13 seasons, and the Celtics were champions 11 of those years, including 8 in a row between 1959 and 1966.  In the two years the Celtics did not win, he was injured in the championship series against the St. Louis Hawks in 1958, and lost to one of the great teams of all time, the 1966-1967 Philadelphia 76ers led by Wilt Chamberlain.  Michael Jordan may or may not have had better talent as a basketball player, but even his record was not as exceptional in terms of helping his team win championships.

The reason I think Bill Russell is sometimes not rated as highly as Michael Jordan, Wilt Chamberlain, Kareem Abdul-Jabbar, Magic Johnson, or  even Shaquille O’Neill by many experts is the way he went about winning.  In chapter 5 of Russell Rules, he refers to the value of “invisibility.”  The way he characterizes it,

“Invisibility opens doors, creates opportunity, where none seemed to exist before.  When we are unseen, we have an enormous advantage in moving in, doing things we wish or need to do, and in the process, to change the very dynamic of existing, seemingly closed, patterns.”

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Absolute Power Corrupts Absolutely

Monday, August 10th, 2009

 

Periodically, my lifelong decision to be an independent voter, rather than a registered Democrat or Republican gets reinforced. My independence stems from a deep distrust of a concentration of power or financial reward anywhere in our governmental, business, or non-profit sectors.

Recently, I have seen evidence of what happens when there is the following lethal combination of circumstances we have today:

  • highly-concentrated government or business power,
  • inattentiveness of the majority of the population,
  • exceptionally high rewards from the exercise of concentrated power, and
  • more power concentrated in ideologically-driven people.

The vast majority of Americans are unhappy and insecure with respect to the political and business environment in which they find themselves. 

Fiscal Irresponsibility at all Levels of Government

Without most of us noticing it, state and local governments, which are required to balance their budgets every year, have engaged in a massive transfer of wealth from the vast majority of their citizens to a relatively small, but exceptionally militant and well-organized group of state and local government employees.  I am not angry at the demands made by these employees in their collective bargaining negotiations, but am disappointed that elected officials have not only supported and caved in to those demands, but have also hidden the true costs of these actions from voters.

In Connecticut, for example, the present value of retirement benefits for state employees, including elected members of the executive and legislative branches of state government, is $40 billion as of the end of the 2007 fiscal year, and it is probably higher today.  For roughly 80,000 full-time employees, that averages $500,000 per employee at the time of retirement.  Although this money is paid over time, it is part of the long-term indebtedness of the state that crowds out the ability of the state to invest in roads, bridges, public transit, education, public health, environmental sustainability, public safety, and rebuilding of our cities, among the much worthier uses to which the money could have been put.

Connecticut is not unique in this regard.  Virtually every state has some astronomical retirement benefit obligation, as amply demonstrated by a report of the U.S. Government Accounting Office, http://www.gao.gov/new.items/d08317.pdf

How did this happen?  Our elected officials are generally well-intentioned individuals with a desire to serve the broad public interest.  However, when confronted with well-organized public employees’ unions who want increases in pay and benefits, it has been far easier to concede on long-term benefits than on short-term pay increases, since the long-term benefits are not required to be reflected in annual state government  income statements.  I do not blame the unions for demanding these benefits, or even the elected officials for agreeing to them, but I believe that the public has been relatively disengaged for too long in monitoring issues like this.

On Monday, July 20, both Houses of the Connecticut General Assembly voted on straight party lines to override Governor Rell’s veto of a well-intended, but flawed, health care bill called the SustiNet bill.  Although the bill had many great features and was supported by many great leaders, one of its fatal flaws was the creation of a health policy board specifically designed to exclude many critical stakeholders, including large employers, insurance companies, hospital leaders, and pharmaceutical companies, all of whom should have been part of the board. 

In effect, the General Assembly, through amendments to the original legislation, set out to create a highly unrepresentative policy board on one of the state’s most critical competitiveness issues.  Until after this bill passed both houses of the General Assembly the first time, few business leaders were even aware of its existence, much less its damaging terms and conditions.  I wrote an Op-Ed piece in the July 19, 2009, Hartford Courant expressing my opposition to this legislation as enacted, specifically, in part because of whom it excluded from the health policy board, and called some of our elected representatives.  While I obviously did not succeed, I did my best to make sure that elected legislators knew how I felt.

Too many business leaders believe that they can escape fiscal crises and problems in their headquarters states by leaving those states, but we are increasingly coming to realize that there is no place to which to escape.  The federal government will end up bailing out state and local governments, as it has done with significant chunks of the stimulus legislation, and all of us will pick up the tab.

The answer is not to replace the incumbents, whether they be Democrats or Republicans with other incumbents, nor is it to have term limits (which I support for other reasons.)  The answer is a more continuously engaged and active citizenry, particularly in the business community.  Too many major CEOs and other senior executives think of themselves as world citizens who have little connection to the communities in which their companies have major operations.  Too often they delegate management of government affairs to specialized legal and government affairs professionals.

If we are to constrain the absolute power of government officials and the special interests to which they cater, we need the check and balance of continuous engagement by a much larger part of our citizenry.  As travel writer Rick Steves stated in his book Travel as a Political Act,

“Whether you’re a mom, a schoolteacher, a celebrity, a realtor, or a travel writer, it’s wrong to stop paying attention and let others (generally with a vested interest in the situation) make political decisions for us.  Our founding fathers didn’t envision career politicians and professional talking heads doing our political thinking for us.”

Although I do not plan to go as far as folk singer Arlo Guthrie and become a member of either party, I agree with his comment in the interview entitled “Just Folk” in the Sunday, July 26, 2009, New York Times:

“I became a registered Republican about five or six years ago because, to have a successful democracy, you have to have at least two parties, and one of them was failing miserably…We needed a loyal opposition.”

To put it simply, if we are to avoid the corrupting effects of concentrated power, we must take back that power from those who have it.  I do not believe those with power today are bad people.  In fact, I have much in common with their goals, and believe them to be decent people who want to do the right thing.  However, without checks and balances, everyone, including me, is highly likely to make significant and bad decisions.  We cannot let that happen.

RATIONING HEALTH CARE

Saturday, July 25th, 2009

 

In the Sunday, July 19, 2009, New York Times,   an article authored by Peter Singer entitled “Why We Must Ration Health Care” made the argument that public, and probably private, health insurance should limit payments for medical treatments that are not cost-effective in delivering health improvement.  He makes the argument that “Health care is a scarce resource, and all scarce resources are rationed in one way or another.”

While there are many compelling points in Singer’s article, I feel that he has analyzed the problem of health care costs at the wrong place with the wrong argument.  The problem of runaway health care costs starts with the root cause of having too many people that get sick or injured by failing to take proper care of themselves.  The vast majority of our costs are a result of front-end behaviors by individuals who deteriorate over time and incur significant costs from preventable chronic diseases.

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COPING WITH NEW EMPLOYMENT ENVIRONMENT

Saturday, July 11th, 2009

 

I read an interesting and insightful  article online called “Hired! Turning a Demotion into a Promotion”  which is accessible at http://money.cnn.com/2009/07/10/news/economy/_demotion/index.htm?postversion=200907.

 

The main point of the article is that individuals need to rethink their strategies for securing new employment, and, in many instances, need to accept a lower-paid position in a different kind of organization with a different career path, compared with the firm that laid them off.  I can relate to this to some extent.  When I was not selected as a partner in the law firm for which I worked in 1978, I was essentially told that I needed to look for another job.  While I was not immediately laid off, my position was eliminated, and I eventually moved into a status in which I was no longer in full-time employment, but was paid only by the hour for the work I did.

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Gifts of Frugality and Abundance

Monday, March 16th, 2009

When I was growing up, my parents were exceptionally frugal.  They acquired nothing until we needed it, and they acquired it in the least-costly way possible.  We received items others did not want and made good use of them.  I remember when a cousin of mine gave us a suit he was going to throw away because it had a tear in it.  My mother had the suit rewoven by one of her sisters, and I wore it for several more years.

 

We borrowed things and used them.  My dad used to repair televisions in his spare time.  Aside from getting a little bit of income, our family had the benefit of not having to fight over who watched what program because the televisions would stay with us a few extra days after they were repaired, usually because the person who had requested the repair could not get over to pick the television up until the weekend.

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Blog On New Feature: Selling, Giving, Re-using And Recycling Nearly Everything


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