Currently Browsing: Innovation

Ebola: Lessons from the 2001 Anthrax Crisis

In following the stories about the Ebola virus, I am reminded that 13 years ago this month, I was in the middle of helping manage the mailing industry’s response to the anthrax bio-terrorism crisis.  For people whose memories of 2001 anthrax crisis have faded, these were a few of the critical facts:   Five people died from having received letters from unknown sources laced with anthrax, a bacteria that, if...

What Consumers and Clinicians Need From Health Record Systems

In the Friday, September 12, 2014, issue of The Wall Street Journal, Dr. Mark Sklar wrote an Op-Ed piece entitled “Doctoring in the Age of Obamacare.”  His message was depressingly similar to what so many physicians are saying: government-mandated changes in healthcare payment, delivery, and electronic medical requirements are reducing productivity and patient satisfaction and the quality of care.   What has...

Innovations in Delivery and Logistics

I spent a significant part of my business career at Pitney Bowes.  During that time, as a company leader, I advocated and implemented a great deal of innovation to improve the delivery or mail and packages, but the U.S. Postal Service and its major competitors, UPS and FedEx, did not have the infrastructure in place to lead the market into a new era of same-day delivery of a wide variety of items.   I am...

The Flawed Congressional Budget Office Report on the Effects of Minimum Wage Increases

The Congressional Budget Office (“the CBO”) published a report on February 18, 2014, with its estimates of the effect of a federal minimum wage increase from $7.25 to $10.10.  The headlines from the Report would appear to support the finding that the increase would cost 500,000 jobs, but would lift 9 million families out of poverty and produce more real income from the country as a whole, because those benefiting...

The “real” scoop on pharmacies, drug companies, and health insurance plans

One of the funniest comedians I ever saw in person was Robert Klein, back in 1973, when I was a law student at Harvard and he performed at the Passim Coffee House in Harvard Square.  One remark he made that night comes back to me whenever I think about the healthcare industry.   Klein’s comic style was to point out something we all see every day and to give us the “real” scoop on it.  I remember him talking...

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