Mike Critelli

Mike Critelli,
Retired Executive
Chairman,
Pitney Bowes

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Archive for the ‘Citizen Engagement’ Category

VOLUNTEERISM VERSUS PAID LABOR FOR COMMUNITY ACTIVITIES AND SERVICES

Saturday, November 21st, 2009

In the Saturday November 21 New York Post, reporter Michelle Malkin writes a scathing op-ed piece on the Service Employees International Union,  entitled “The Union That Hates the Boy Scouts.“.  The major point of her piece is that the SEIU strongly opposes volunteer work in many communities, because they believe that volunteer work takes paid work away from union members.

Her description of certain union positions rings true to me because I recall that the Stamford Youth Foundation (Stamford, Connecticut) could not staff the variety and volume of after-school activities that it would have liked because union contracts required it to pay every teacher for the extra hours worked after the regular school day.  This deeply bothers me.

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Absolute Power Corrupts Absolutely

Monday, August 10th, 2009

 

Periodically, my lifelong decision to be an independent voter, rather than a registered Democrat or Republican gets reinforced. My independence stems from a deep distrust of a concentration of power or financial reward anywhere in our governmental, business, or non-profit sectors.

Recently, I have seen evidence of what happens when there is the following lethal combination of circumstances we have today:

  • highly-concentrated government or business power,
  • inattentiveness of the majority of the population,
  • exceptionally high rewards from the exercise of concentrated power, and
  • more power concentrated in ideologically-driven people.

The vast majority of Americans are unhappy and insecure with respect to the political and business environment in which they find themselves. 

Fiscal Irresponsibility at all Levels of Government

Without most of us noticing it, state and local governments, which are required to balance their budgets every year, have engaged in a massive transfer of wealth from the vast majority of their citizens to a relatively small, but exceptionally militant and well-organized group of state and local government employees.  I am not angry at the demands made by these employees in their collective bargaining negotiations, but am disappointed that elected officials have not only supported and caved in to those demands, but have also hidden the true costs of these actions from voters.

In Connecticut, for example, the present value of retirement benefits for state employees, including elected members of the executive and legislative branches of state government, is $40 billion as of the end of the 2007 fiscal year, and it is probably higher today.  For roughly 80,000 full-time employees, that averages $500,000 per employee at the time of retirement.  Although this money is paid over time, it is part of the long-term indebtedness of the state that crowds out the ability of the state to invest in roads, bridges, public transit, education, public health, environmental sustainability, public safety, and rebuilding of our cities, among the much worthier uses to which the money could have been put.

Connecticut is not unique in this regard.  Virtually every state has some astronomical retirement benefit obligation, as amply demonstrated by a report of the U.S. Government Accounting Office, http://www.gao.gov/new.items/d08317.pdf

How did this happen?  Our elected officials are generally well-intentioned individuals with a desire to serve the broad public interest.  However, when confronted with well-organized public employees’ unions who want increases in pay and benefits, it has been far easier to concede on long-term benefits than on short-term pay increases, since the long-term benefits are not required to be reflected in annual state government  income statements.  I do not blame the unions for demanding these benefits, or even the elected officials for agreeing to them, but I believe that the public has been relatively disengaged for too long in monitoring issues like this.

On Monday, July 20, both Houses of the Connecticut General Assembly voted on straight party lines to override Governor Rell’s veto of a well-intended, but flawed, health care bill called the SustiNet bill.  Although the bill had many great features and was supported by many great leaders, one of its fatal flaws was the creation of a health policy board specifically designed to exclude many critical stakeholders, including large employers, insurance companies, hospital leaders, and pharmaceutical companies, all of whom should have been part of the board. 

In effect, the General Assembly, through amendments to the original legislation, set out to create a highly unrepresentative policy board on one of the state’s most critical competitiveness issues.  Until after this bill passed both houses of the General Assembly the first time, few business leaders were even aware of its existence, much less its damaging terms and conditions.  I wrote an Op-Ed piece in the July 19, 2009, Hartford Courant expressing my opposition to this legislation as enacted, specifically, in part because of whom it excluded from the health policy board, and called some of our elected representatives.  While I obviously did not succeed, I did my best to make sure that elected legislators knew how I felt.

Too many business leaders believe that they can escape fiscal crises and problems in their headquarters states by leaving those states, but we are increasingly coming to realize that there is no place to which to escape.  The federal government will end up bailing out state and local governments, as it has done with significant chunks of the stimulus legislation, and all of us will pick up the tab.

The answer is not to replace the incumbents, whether they be Democrats or Republicans with other incumbents, nor is it to have term limits (which I support for other reasons.)  The answer is a more continuously engaged and active citizenry, particularly in the business community.  Too many major CEOs and other senior executives think of themselves as world citizens who have little connection to the communities in which their companies have major operations.  Too often they delegate management of government affairs to specialized legal and government affairs professionals.

If we are to constrain the absolute power of government officials and the special interests to which they cater, we need the check and balance of continuous engagement by a much larger part of our citizenry.  As travel writer Rick Steves stated in his book Travel as a Political Act,

“Whether you’re a mom, a schoolteacher, a celebrity, a realtor, or a travel writer, it’s wrong to stop paying attention and let others (generally with a vested interest in the situation) make political decisions for us.  Our founding fathers didn’t envision career politicians and professional talking heads doing our political thinking for us.”

Although I do not plan to go as far as folk singer Arlo Guthrie and become a member of either party, I agree with his comment in the interview entitled “Just Folk” in the Sunday, July 26, 2009, New York Times:

“I became a registered Republican about five or six years ago because, to have a successful democracy, you have to have at least two parties, and one of them was failing miserably…We needed a loyal opposition.”

To put it simply, if we are to avoid the corrupting effects of concentrated power, we must take back that power from those who have it.  I do not believe those with power today are bad people.  In fact, I have much in common with their goals, and believe them to be decent people who want to do the right thing.  However, without checks and balances, everyone, including me, is highly likely to make significant and bad decisions.  We cannot let that happen.

PERSONAL TOUCH FROM MAIL

Monday, November 17th, 2008

Pitney Bowes is sponsoring a program with the American Red Cross called Holiday Mail for Heroes to enable Americans to send cards to active and wounded members of the armed services, military families, and veterans during the holiday season.

This is the second year of the campaign, and it has shown me not only the power of these handwritten letters and cards for those receiving them, but for the senders and the people who have volunteered to get them to the recipients.  Today, we desperately need to come together and connect emotionally.  The fear that the economic crisis has caused in many people has had the effect of making them suffer alone, and of making them believe that they are powerless to help themselves or others. (more…)

HEALTH RELATED LEGISLATION

Tuesday, September 2nd, 2008

Two news items pertaining to health-related legislation caught my attention this summer.  In the July 22 issue of The Wall Street Journal, in an article entitled “Exiling the Happy Meal,” reporter Sarah McBride discussed proposed legislation in Los Angeles that would ban fast-food restaurants like McDonald’s and KFC from opening in a 32-square-mile section of the city.  Not surprisingly, one critic referred to the proposed legislation as an “example of a nanny state.”  Another critic, the president of the California Restaurant Association, blamed the obesity epidemic on “sedentary lifestyles and lack of nutrition education.”

The article also referred to New York City’s law requiring disclosure of calories on the main menus above the counter, and noted that San Francisco also will implement calories disclosure legislation.

A second article, dated July 30, also in The Wall Street Journal, entitled “San Francisco Votes For New Tobacco Rules” reporter Ann Zimmerman describes San Francisco’s proposed law to ban tobacco sales at pharmacies. An article in the Journal the day before, also written by Ann Zimmerman, entitled “Drugstore Tobacco Sales Under Fire”  summarizes arguments from opponents of the legislation that suggest that the legislation will have little impact on smoking rates and will force retailers to deny members of the public something they want. (more…)

WASTED ASSETS

Monday, August 25th, 2008

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FINANCIAL LITERACY

Tuesday, April 15th, 2008

In the April 9 Wall Street Journal, there is a front-page story about the impact of sub-prime lending on ordinary citizens. Featured in the story is a 74-year-old self-employed tailor who put her entire $55,000 life savings into a high-interest-rate notes issued by a Philadelphia lender called American Business Financial Services. When the firm went bankrupt, she and others lost their entire life savings. The blog entitled The Importance of Being Financially Literate reinforces the fact that Americans lack financial knowledge even in the most basic savings and investment decisions.

While the story is a tragedy, it brings to mind the urgency of focusing on teaching all Americans financial literacy. The National Urban League and its affiliates have specific financial literacy programs, specifically focused on first-time home buyers. Operation HOPE, headed by the very impressive John Bryant, is specifically focused on broad-based financial literacy. These are great programs, and they provide individuals with good nuts-and-bolts tools. Other notable mentions on behalf of the National Urban League in partnership with Honda amid the turbulent economic climate include their offering of personal financial management classes. The acclaimed “Know Your Money Program” seeks to provide economic empowerment and financial literacy to those individuals in communities seeking to change the attitudes about money and money-management. The program is highlighted in this Honda Blog post. (more…)

THE POWER OF LANGUAGE TO SHAPE THOUGHT AND ACTION

Thursday, March 20th, 2008

As a person who studied Communications, Political Science, and Law during college and law school, I am acutely aware of the power of language to shape how we think about and act on problems.

The main example that comes to mind is the way we characterize how government positions are filled.

When I was growing up, like most American history students, I read about the 1881 assassination of President James Garfield, who was killed by a “disappointed office seeker.” I learned that this tragedy gave rise to “civil service reform”, which, if I remember the history books, characterized the change as being one which replaced an appointment system based on “patronage” or “spoils” with one based on “merit”. Like most Americans, I came to believe that the civil service system was an unqualified positive development for American government, and the old system was corrupt, to the point of being “un-American.” In fact, on the radio this past week, I also heard a radio commentator refer to “patronage” appointments in a very disparaging way. (more…)

SECURE VOTING

Tuesday, January 8th, 2008

The Sunday, January 6, New York Times Magazine cover story was about the disappointing results of the electronic voting technologies implemented by many states after the passage of the Help America Vote Act, which resulted from the problems identified in the 2000 Presidential and Congressional elections.

I have always believed that government officials and businesses get too enamored of the latest and greatest technology, without recognizing and trying to retain the benefits of older technologies. Pitney Bowes has strongly believed that the most secure system of all is voting by mail, which supplements traditional paper-based ballots with state-of-the-art address management software and ballot tracking and tracing systems.

The biggest problem identified in the article was the quirkiness and unpredictability of computer-based systems, which fail in unexpected ways on election days, because of the large number of people using them. The kinds of misuse possible when tens or hundreds of millions of people use a system are not all predictable, and, therefore, not preventable. This Freedom to Tinker blog post clarifies some points made in the article in reference to this topic. (more…)

HEALTH AS A SOCIAL ACTIVITY

Wednesday, December 26th, 2007

In the past month, I have had the privilege of immersing myself in a number of health-based dialogues. As we think about how to get people to engage in healthy behaviors, we must understand the importance of the social networks of which people are a part in driving behavior change.

At Pitney Bowes, we start with the realization that the most important social network is the family unit. If we can reach the individual who makes health-related decisions for the family and persuade that individual to drive healthy behaviors in the family, we have gained a great deal. That’s why we did a home mailing in October to urge our employees and their families to get flu shots.

The workplace peer group is the second most important influence because individuals typically spend more waking hours at work than anywhere else. That’s why we have emphasized creating a culture of health in the workplaces we control. (more…)

CITIZEN ENGAGEMENT

Tuesday, November 13th, 2007

Having recently read a great book called Why Politics Matters by Gerry Stoker, I came to realize why it is so critical to get voting and other forms of citizen engagement right. Without a secure, convenient, reliable voting system and without broad-based citizen participation in some way in the decisions affecting a group of citizens, it is very difficult for elected officials to govern. Their legitimacy would be consistently questioned.

The major question Stoker tackles in his book is why, with all the many ways in which citizens can interact with government today, with the tremendous increase in two-way communications, with higher “responsiveness” by elected officials to citizen demands than ever, citizens today are dissatisfied and alienated from elected officials in democracies than ever before. They have less confidence in their elected officials than ever before.

This is not a phenomenon confined to one country, one political party, one type of leadership, and one set of economic and political circumstances. There is a remarkable uniformity in the intensity and the level of growth in dissatisfaction. Why? (more…)

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