Mike Critelli

Mike Critelli,
Retired Executive
Chairman,
Pitney Bowes

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Archive for July, 2012

“You didn’t build that”

Tuesday, July 31st, 2012

President Obama’s recent quote that “If you were successful, somebody along the line gave you some help” justifiably is getting a great deal of publicity and commentary.  The statement is true, but incomplete in its understanding of what it takes to succeed. It is being used by many people to justify redistributing income and wealth from successful people who are simply more “fortunate” in having better support systems to those whom these individuals consider to have been “less fortunate.”

When I think of his remark, I remember the scene at the end of Superman II, in which Lex Luther, the master criminal  played by Gene Hackman, attempts to curry favor with the evil General Zod, played by Terence Stamp, by directing him to put Superman in an enclosed chamber in which Superman will lose all his powers.  Superman tricks Luther and Zod and ends up retaining his powers, whereas Zod and the two evil creatures with him lose theirs.  After this happens, Luther approaches Superman and says: “Wasn’t it great how we fooled them?  I was with you all the time, Superman.”

External resources can support, hinder, or be neutral in someone’s quest to achieve a goal.  In most cases involving transformational change, the individual has to work smartly and hard to steer those resources toward helping him or her, rather than being hindrances.  Essentially, there are five flaws with the implications of the President’s statement:

  • Great leaders and innovators “connect the dots” in ways that others do not. Malcolm Gladwell’s book Outliers uses the example of Bill Gates having access to a computer lab at his school when he was growing up to illustrate that Gates’ success was clearly attributable to that unique set of circumstances, and to the support the school provided.  That’s true, but Gates was not the only student in that school.  His family was not the wealthiest in the school, and he had no unique privileges that gave only him the ability to take advantage of the free resource that triggered his success.  Gates was unique in taking the initiative and having the vision to understand and use the available asset.  Great leaders find or create assets and support that others cannot imagine, much less use.
  • Most successful people have the passion and the tenacity to pursue their goals under circumstances and against obstacles that discourage other people.   This is especially true of entrepreneurs who transform a marketplace.  Years ago, I read the story of Intuit, a great company that brought innovative consumer-controlled financial management software to the marketplace.  On many occasions, founder Scott Cook encountered obstacles that put him very close to going out of business, but he kept going.  Most people would not attempt to start a new business, much less endure the multiple setbacks it takes to succeed.  Great leaders and innovators have more tenacity and patience to realize the benefits of whatever support systems they can use.
  • Unfortunately, most leaders who make a difference have the moral courage to take unpopular positions, even to the extent of being ridiculed by others.  Working hard is a virtue, but being willing to work hard often leads to a militant conformity with the status quo, not breakthrough successes.  Great leaders and innovators are unusually good at being immune from the discouragement that comes from external resistance from the so-called “support resources.”
  • Great leaders and innovators find a way to win over neutral or even change-resistant people.  They are unusually gifted at finding common ground to move people toward their point of view.  Great leaders and innovators are accomplished at turning adversaries into supporters.
  • Transformational change is never a linear, standardized process.  It requires a great deal of adaptation.  Great leaders and innovators are comfortable with being adaptable, not adhering to rigid rules and processes.

Observations on the need for societal transformation

Sunday, July 15th, 2012

We are going through a very painful time in our country in terms of the changing nature of work, business, technology, healthcare, education, and the role of government.  Because of disruptive innovations in every sector of our society, the old rules about how people succeeded are gone, but it is unclear what will replace them.

The major changes that are horribly disruptive to people’s lives are these:

  • Because every marketplace is changing more rapidly and radically than ever before, the value of decades of experience in a job, a company, or an industry is less than it has ever been.
  • Because experience is less valuable, everyone is less secure in his or her current employment than ever before.
  • When someone loses his or her job, the path to future employment requires more substantial adjustment than ever before.  Moving to the same job in a different company or industry is less and less likely.
  • For many people, the right kind of paying employment may be in an independent contractor position, as opposed to a job with an employer.  In fact, many employers are going to sites like www.freelancer.com  to hire workers to perform tasks, without having to create a “job” without fixed responsibilities, pay levels, benefits, and taxes.  For someone to make a living, it is more important that he or she seek “paying work” than to seek a “job.”
  • Adaptability and innovation are more important than conformity, a skill most people are not taught in the educational system, which rewards conformity to what the teacher believes is the “right answer.”
  • Categories and definitions of what we think about the world are subject to challenge and are less permanent than they have ever been.  The ways we describe what is going on in the world are more likely to be challenged than ever before.  For example, when we use the analogy of a blueprint to describe our genetic code, a common metaphor for describing genetics, we are reflecting an obsolete understanding of genetics, since we now know that we are shaped by the way our genes are “expressed” or “switched on.”  Even something as seemingly fixed as our genetic make-up not only changes during our lifetime, but the altered genetic “expression” can also be passed on to our children.
  • Education is increasingly about “learning,” from wherever source we can learn best, as opposed to “teaching.”  Teaching implies that there is a fixed body of knowledge that is imparted from teachers to students.  Learning changes that paradigm by inducing students to seek insight and knowledge from whatever sources they might be available, and to recognize that there are no fixed bodies of knowledge, but continually changing assumptions and paradigms within every body of knowledge.

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Living heroic lives

Wednesday, July 4th, 2012

I enjoyed watching films with which Nora Ephron had a connection as either a writer or director, such as When Harry Met Sally, because I liked her style of humor and her independent and thoughtful insights.  The New Yorker tribute to her had one story of hers that caught my attention.

When she gave the commencement speech at Wellesley College in 1996, she told the women graduates that they should “be the heroines in their lives, not the victims.”  That quote, although specific to women, captured one of the core themes my family and I have tried to capture in our film From the Rough, and a credo for how we live our lives.

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Blog On New Feature: Selling, Giving, Re-using And Recycling Nearly Everything


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