BEING “ON THE RECORD”

On Saturday, April 26, I watched a TV program hosted by Tim Russert. He and the commentators were reflecting on the broader implications of how an off-the-record comment by Senator Obama at a San Francisco speech could achieve worldwide exposure in a relatively short time. Their conclusion is that, at this time and irreversibly going forward, “everything is on the record.” I would add one other phrase as well:...

THE CEO SHOW

On April 6, I had an opportunity to speak on The CEO Show with Robert Reiss. I shared some ideas for how small to medium-sized businesses can improve their customer communications and take advantage of valuable marketing opportunities. I also reflected on some strategies I used as CEO, and discussed how Pitney Bowes is working to evolve, adapt to change, and enhance the “customer experience” through innovation. I...

INNOVATION

At Pitney Bowes, we have done a lot of thinking about how to innovate successfully. As a result, we have challenged conventional wisdom about how innovation actually occurs. There are two traditional views about innovation with which I am familiar: One is the idea that institutions have large research and development budgets, begin a number of projects, have many failures, and funnel down to a handful of successes....

FINANCIAL LITERACY

In the April 9 Wall Street Journal, there is a front-page story about the impact of sub-prime lending on ordinary citizens. Featured in the story is a 74-year-old self-employed tailor who put her entire $55,000 life savings into a high-interest-rate notes issued by a Philadelphia lender called American Business Financial Services. When the firm went bankrupt, she and others lost their entire life savings. The blog...

INFRASTRUCTURE FINANCE

On Monday, April 7, I was in New York City, and the subject of Mayor Bloomberg’s congestion pricing became part of several conversations. The depth of the discussion was clearly driven by the outcome of the plan that failed to gain popularity amongst the democrats who ultimately refused to put the bill to a vote on the floor of the state assembly, as highlighted in an article published by the New York Times. I...

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